Contact Us

Visit the Help Centre

Get instant help by visiting our Help Centre for searchable FAQs and information on all aspects of travelling with Eurotunnel Le Shuttle.

Our Brexit promise to you.

Our shuttles will be running as usual throughout 2019, whatever form Brexit takes. With Eurotunnel you can always amend your booking up to 24 hours in advance. For additional peace of mind, we’re offering free cancellations up to 7 days before you travel.

With our Brexit-proof plan, you can book confidently with Eurotunnel Le Shuttle.

Terms and conditions apply

Contact us by phone

Opening times

  • Tel: +44 (0) 8443 35 35 35 

    08:00 - 19:00 UKT Monday to Friday
    08:00 - 17:30 UKT Saturday(*)
    09:00 - 17:30 UKT Sunday

    (* Bank Holidays included)

  • Reservation :0 810 63 03 04
    Information :0 809 10 08 11  

    09:00 - 17:30 CET Monday to Saturday
    (Bank Holidays included)

  • Tel: +32 (0) 70 22 32 10

    09:00 - 17:30 CET Monday to Friday

    (Bank Holidays included)

  • Tel: +31 (0) 900 504 0540

    09:00 - 17:30 CET Monday to Friday

    (Bank Holidays included)

  • Tel: +49 (0) 1805 000 248

    09:30 - 18:00 CET Monday to Friday

    (Bank Holidays included)

  • Tel: +34 (0) 902 30 73 15

    09:00 - 18:00 CET Monday to Friday

  • Tel: +33 (0) 321 00 20 61

    08:00 - 19:00 UKT Monday to Friday
    08:00 - 17:30 UKT Saturday(*)
    09:00 - 17:30 UKT Sunday

    (* Bank Holidays included)

For queries compliments and complaints

If you have an enquiry that isn't already covered by our Frequently Asked Questions, you may wish to complete our form.

Complaints Procedure

Click here for details of our Complaints Procedure.

Visit the Help Centre

Get instant help by visiting our Help Centre for searchable FAQs and information on all aspects of travelling with Eurotunnel Le Shuttle.


Calls cost up to 7p/min + your phone company's access charge